❓ Help Center & Support

Frequently Asked Questions

Find quick answers about authentic Japanese skincare, delivery, payments, returns, and support at Miake BD.

Browse the most common customer questions below. This accordion-style FAQ is fully responsive and works well in Elementor, WordPress Custom HTML, and Woodmart.
Are Miake BD products authentic?

Yes. All products sold on Miake BD are 100% authentic Japanese skincare and beauty products.

We source products from Japan and trusted suppliers to ensure quality, originality, and customer confidence.

Do you deliver all over Bangladesh?

Yes, Miake BD delivers all over Bangladesh through trusted courier and delivery partners.

We work to ensure reliable delivery in both major cities and remote locations.

Do you offer same day delivery?

Yes. We offer Same Day Delivery within Dhaka city for eligible orders.

  • Order must be placed before 12:00 PM
  • Same Day Delivery charge is ৳80
  • Orders placed after 12:00 PM may go to the next delivery schedule
Same Day Delivery is intended for fast support inside Dhaka and may depend on order volume, courier availability, and area coverage.

What is the normal delivery time?

Estimated delivery time depends on your location:

  • Inside Dhaka: 24–36 hours
  • Outside Dhaka: 24–48 hours

Delivery time may vary during public holidays, bad weather, or high campaign periods.

Do you offer free delivery?

Yes. Miake BD offers free delivery all over Bangladesh on orders of ৳800 or above.

Eligible free delivery is usually applied automatically at checkout.

What payment methods do you accept?

We currently accept convenient payment options such as:

  • Cash on Delivery (where available)
  • bKash
  • Nagad
  • Bank Transfer
Can I return a product?

Yes. Returns are accepted within 7 days of delivery if the item is:

  • Unused
  • Unopened
  • In original packaging
  • Accompanied by valid proof of purchase
Which products are non-returnable?

For hygiene and safety reasons, some items cannot be returned.

  • Opened skincare products
  • Opened cosmetics
  • Used personal care products
  • Clearance items
  • Free gifts or promotional items
What should I do if I receive a damaged or wrong product?

Please contact Miake BD within 24 hours of delivery if you receive a damaged, defective, missing, or incorrect item.

  • Send clear photos or videos as proof
  • Include your order details or invoice
  • Contact us as soon as possible for faster support
If the issue is caused by our mistake, Miake BD will assist with the appropriate solution, including replacement or refund support where applicable.

How can I contact Miake BD?

You can reach us through the following channels:

Still need help? Contact [email protected] or message Miake BD on WhatsApp.